Delivery and Return Information

1. DELIVERY TERMS

Sales via Konda Kontent, both on the web, mobile and other online and offline platforms all products offered are digital and do not require physical delivery. Purchased digital content (including but not limited to articles, reports, data sets, analysis files, etc.) approval of payment then sent to the e-mail address declared by the user or accessed through the user account it opens.

Delivery Time: Once the payment process is successfully completed, the relevant digital product will be delivered electronically within 24 hours at the latest delivered in the environment as indicated below. For products with automatic delivery, this time is usually is instantaneous.

Delivery Method: Deliveries can be made via download link sent via email or via user dashboard is realized in the form of the right of access provided.

2. RETURN TERMS

pursuant to the Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts, in electronic environment for services that are instantly performed and digital content that is instantly delivered to the consumer has no rights.

In terms of both legal regulations and product content and quality, digital products purchased through Konda Kontent it is not possible to refund or cancel the products. The right of withdrawal and/or return for consumers is not applicable.

However, in the following exceptional circumstances, an assessment may be made, provided that the final decision rests with Konda:

• If the product delivered has a different content than stated in the description or is missing content,
• If the delivered file is damaged, unreadable, or cannot be opened (except in cases where the consumer has failed to meet technical requirements on their own. For example, the program required to open the file is not installed, an old version is installed, etc.)
• If the content has become inaccessible due to a technical glitch.

In such cases, users must submit a written explanation detailing the issue they are experiencing with their purchase information to [[email protected]]. Konda Kontent will review complaints and provide a solution within 7 (seven) business days at the latest.

3. RIGHT TO CHANGE

Konda Kontent reserves the right to make changes to its delivery and return policies at any time. The current texts are published on the website and enter into force.

4. KONDA CONTENT USER PRIVACY COMMITMENT

Konda Kontent content is only shared with people who make purchases. For this reason, the use of this content is limited to the personal use of the purchaser, and users are responsible for not sharing this content with other individuals or organizations and for protecting this content in this regard. KONDA KONTENT is a trademark of Konda A.Ş. and is protected by Turkish and international trademark laws.

All Konda content is the property of Konda and is confidential. Except for personal use and scope , any direct or indirect use, sharing, sale, or evaluation of Konda content in any way constitutes a clear violation of Konda's financial and moral rights under the Intellectual and Artistic Works Law, and such violations are subject to legal and criminal consequences for those who commit them.

In accordance with the Law on Intellectual and Artistic Works, a work that is made available to the public only with the consent of the copyright holder is considered to be in the public domain and must be in the public domain in order for any work to be quoted from it. Even in this case , the form and limits of quotation are determined by law. Konda content is not in the public domain in this sense and sharing them in any way, in whole or in part, with or without attribution, without Konda's written permission is clearly unlawful.

For this reason, we would like to remind you once again that it is essential to strictly comply with the confidentiality obligations regarding the Konda Kontent content you possess..